Top 12 Customer Engagement Strategies for BigCommerce Stores

BigCommerce is one the world’s leading ecommerce platforms. Its powerful, easy-to-use user interface provides businesses of various sizes with all the features they require to create a flourishing ecommerce brand.  

However, to get the best possible utilization of your BigCommerce store, your BigCommerce store also require to execute a well-rounded BigCommerce advertising strategy. In today’s worldwide digital perspective, customer engagement provides a significant aspect of the profitability of an e-commerce store. By executing the proper strategies, you can effectively attract, retain, and gain consumers for your e-commerce store.

Top 12 strategies for increasing consumer engagement and revenue for your e-commerce business.

Create a flexible and user-friendly design

A visually appealing and user-friendly appearance is essential for engaging consumers in your BigCommerce store. Collaborating with a trustworthy BigCommerce development company can ensure the online store is loaded with a responsive design that smoothly adapts to various devices. A well-designed e-commerce store improves the overall user experience, promotes longer browsing sessions, and increases the possibility of conversions.

Develop your eCommerce store for search engines

To drive traffic to your e-commerce store, it is crucial to optimize it for search engines. Collaborate with a skilled BigCommerce web designer who can implement effective SEO strategies. Conduct keyword research and include relevant keywords unconsciously throughout your e-commerce store’s content, meta tags, headings, and URLs. This optimization will boost your store’s visibility on search engines result pages and attract potential customers.

Must Read: Build a remarkable multi vendor ecommerce script

Utilize the Potential of Social Media

Social platforms offer an excellent way to connect with any type of target audience and boost traffic to your e-commerce store. Establish appealing content and distribute it through appropriate social media channels. Support consumer interactions by replying to comments, messages, and reviews immediately. Connect with influential individuals or key thought leaders in your field to extend your business’s reach and attract new customers. Social media is more than just a platform for sharing content; it is additionally a valuable medium for establishing significant connections with your audience.

Customize your marketing campaigns

Customization is essential to encouraging consumer engagement and loyalty. Utilize customer data collected through your BigCommerce store to create customized marketing campaigns. Segment your audience based on their preferences, browsing behavior and purchase history. Customize your messaging, product recommendations, and advertising for each customer segment. This customized approach boosts the customer experience and enhances the chances of returning purchases.

Must Read: Relation Between SEO and digital marketing

Offer discounts and promotions

Offering discounts and advertising is an innovative method to interact with customers and drive sales in your BigCommerce store. Develop limited-time deliveries, special discounts for existing customers, or combination products to encourage purchases. Highlight those advertisements clearly on your e-commerce store’s homepage, and use customized email marketing to update customers about these exclusive deals.

Establish a reputation program

A customer rewards program is an outstanding approach to attracting and retaining your previous customers as well as promoting repeat purchases. Develop a customer reward system that permits customers to obtain points for their purchases or referrals. Rewards points redeemed for discounts, free shipping, or special perks. Highlight the customer loyalty program clearly on your e-commerce store and use customized email marketing to deliver updates and rewards to your repeat customers.

Must Read: 7 Ways to Improve Online Shopping Experience

Provide excellent customer service

Excellent customer service is a crucial feature of customer engagement. Be sure that your BigCommerce store has various avenues for customer support, like live chat, email, and phone. Answer customer queries immediately and go the additional mile to solve their concerns. By delivering exceptional client service, you not only stay in touch with customers but also build trust and rewards.

Showcase customer reviews and testimonials

Showing customer reviews and endorsements on your BigCommerce store can profoundly impact customer engagement and purchasing decisions. Favorable reviews act as social proof, showing the value and quality of your products or services. Establish a review system in your e-commerce store and motivate pleased customers to leave feedback. Display these reviews clearly on your product pages to boost trust and credibility.

Must Read: 4 Ways to Adapt Your Digital Strategy

Create Engaging Content

Content is always a king when it comes to engaging customers. Create a content marketing strategy that involves blog posts, videos, infographics, and tutorials appropriate to your target audience. Provide valuable and helpful content that solves their pain points and delivers solutions. Promote your content for search engines to bring in organic traffic and encourage social sharing to boost brand visibility.

Simplify the checkout process

A complicated and complex checkout process can result in cart withdrawals and hinder customer engagement. Simplify your Bigcommerce store’s checkout process by reducing the number of steps, eliminating unnecessary form fields, and providing guest checkout options. Furthermore, provide various payment choices to satisfy different customer preferences and provide a straightforward checkoutt experience.

Establish live chat support

Live chat helps enable real-time consumer conversations and provides quick benefits. Implementing a live chat feature on your Bigcommerce store permits customers to ask questions, provide recommendations, or solve any issues they may experience during their shopping journey. Quick and customized live chat support improves customer satisfaction and engagement, which contributes to higher conversions.

Must Read: Top 10 PHP Frameworks for E-commerce Development

Constantly monitor and analyze performance

On a regular basis, monitor and analyze the performance of your e-commerce store to discover possibilities for upgrading. Take advantage of analytics tools to monitor key metrics such as conversion rates, bounce rates, traffic sources, and consumer behavior. Apply this data to execute data-driven decisions and optimize your e-commerce store’s performance. A data-driven approach ensures that you intend to improve customer engagement and boost growth.

Conducting an analysis of your e-commerce store’s performance is not a one-time duty but an ongoing process that permits you to change and optimize your strategies.

By carrying out these 12 strategies, you can boost customer engagement for your e-commerce store and drive profitable growth. Be sure to customize these strategies to fulfill your particular business needs and continuously modify them based on customer feedback and market trends. With the proper approach and persistent effort, your e-commerce store can grow into a successful hub of customer engagement and sales.

Authors Bio

David Paul, is an expert BigCommerce developer who works with Tech Prastish Software Solutions Pvt. Ltd. His passion lies in crafting content on e-commerce topics, including e-commerce development, Shopify, nopCommerce, BigCommerce development, and mobile app development. Delving into the complexities of various processes interests him, and he finds great satisfactionn in assisting others in discovering solutions to their challenges.